We aim for 100% customer satisfaction on every single job.
Because most of our business is won through word of mouth and referrals, we can’t afford to make mistakes. This means that we are constantly communicating with our clients throughout the design and consultation process. In turn this is backed by highly efficient and robust business processes underpinning everything that we do. These are the core values of our business and are represented across each of our service areas:
Have a question or need help in designing your new office space? Just call us on 01992 463358 today for assistance.
Beskpoke UK Manufacturing
All of our furniture is designed by us and then built by a select group of carefully chosen UK furniture manufacturers; usually with a FIVE YEAR GUARANTEE. We manage and monitor the progress of each project very carefully to ensure that quality is maintained throughout and can give updates to customers as required.
We will never just quote a price. One of our furniture consultants will talk to you in detail about what you are trying to achieve and the full scope of the project. Only when we fully understand your requirements, budget, design preferences, environment and time expectations will we be able to give you an idea of what the project involves.
The latest design software and decades of industry expertise are used to ensure that that your furniture is designed to be fit for purpose.
Delivery and Installation
Depending on the needs and requirements of each customer, full delivery and installation teams can be arranged to ensure that your furniture is set up correctly and in all the right places. Our standard service is for deliveries to be made to you, direct from the factory, where they will be met by our installation manager and team of fitters and porters. This reduces the number of times products are handled and minimises the risk of damaged goods.
Ergonomic and Comfort Training
Often the design and look of furniture is placed in front of the comfort and usability by our customers. Whilst we will always listen to abide by our customers views and wishes, we will also advise on the most ergonomic and comfortable options available. Our trained consultants can also give instruction, training and advice on the correct way to set up chairs, computer tables and other office furniture to ensure ergonomic health is maximised.
As a complete facilities solutions company we also provide a comprehensive office relocations service, taking all of the hassle and stress out of your move. Having worked out a plan which best fits your needs and offers the least amount of disruption to your business provide the ultimate efficient and well managed transition from one location to your new offices.
Ongoing Support and Maintenance
With a FIVE YEAR GUARANTEE covering almost all of the furniture products that we supply; we commit to ongoing support and maintenance for every product that we supply.